Frequently Asked Questions
Everything you need to know about your BioWare Gear order and our high-quality apparel.
How do I know which size will fit me best?
We provide a detailed size chart on every product page. Since our apparel ranges from athletic fit tees to oversized hoodies, we recommend measuring a similar garment you own and comparing it to our specifications for the perfect fit.
What is your return policy for apparel and accessories?
We offer a 30-day return window for unworn and unwashed items in their original packaging. Please note that certain limited-edition collectibles or 'Final Sale' items may not be eligible for return.
How long will it take for my gear to arrive?
Standard domestic shipping typically takes 3-7 business days after processing. International shipping times vary by destination but generally range from 10-21 business days. Tracking information is emailed as soon as your package ships.
Do you ship your products internationally?
Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I care for my printed apparel to ensure it lasts?
To preserve the quality of the print and fabric, we recommend machine washing your items inside out in cold water and tumble drying on low heat or air drying.